Your right to privacy
Your right to privacy is important to us. We take the security of your information seriously and have policies and processes in place to ensure it remains safe. This notice describes the way we collect information, how we use it and how we protect it.
Who we are
We are Curventis Technology . Globsyn Crystal, EP Block, Sector V, Bidhannagar, Kolkata, West Bengal 700091 (Development Office). You can find our website at: www.curventistechnology.com.We operate under the brand names Curventis Technology and Consumer Advantage, and we carry out telephone surveys on behalf UK companies to help them target their products and services better. We always display our telephone number when we make calls and people that we call are welcome to call us back using that number for any reason.
Company Registration Number (India): U72900WB2019PTC232833
Company number (United Kingdom): 12326562
Company File Number (United States): 7859463
Categories of information we collect
Personal data means any information that can identify a specific individual. While completing a survey we collect several types of personal data from you, which can be categorised into the following types:
- Demographic:This includes information relating to your gender, name, date of birth and contact details.
- Life stage Lifestyle: This includes information relating to your marital status, type of employment, household income and presence of children.
- Description: This includes information relating to you likes and dislikes or your hobbies and interests, e.g. your travel preferences.
- Purchase intent: This includes information relating to your household bills or making home improvements.
Information we hold about you
We collect personal information about you when you enquire about or make use of our services. Personal information we collect, and hold may include:
- Name, address, and e-mail address;
- Telephone number
- Information about services you use, and other related information
- Information we need to be able to process payments for you, for example bank and credit or debit card details
- Records of contact with you, such as system notes, emails, and letters, or
- Campaign specific data, which we will discuss with you prior to collecting or otherwise processing.
How long we keep your information
We will keep your personal information only for as long as necessary in line with regulatory and legal requirements and will destroy it securely when it is no longer needed. We have a retention schedule that we use to manage the length of time we keep personal data and if you would like to know any specific timescales listed on it, please contact us using the details below.
How we protect your information
The security of your information is important to us. We protect your information by maintaining physical, electronic, and procedural safeguards in relation to the collection, storage, and disclosure of personal data to prevent unauthorised access, accidental loss, disclosure, or destruction.
No data transmission over the internet can be entirely secure, and therefore we cannot guarantee the security of your personal information and/or use of our sites. However, we use our reasonable endeavours to protect the security of your personal information from unauthorised access.
Where we process your information
We may process your information outside the UK or European Union. Where this is the case, we will not transfer your information to other countries outside the EEA unless it is unavoidable to allow us to deliver our products and services. If we do, we take care to ensure the same level of privacy and security as the UK.
How we get and use your personal information
Most of the personal information we process is provided to us directly by you. We will only collect, use, hold or disclose personal information where we have a lawful basis to do so.
How we share your information
From time to time we may send information to, receive information from, or exchange your personal information with:
- Partners or agents who support us to deliver our products and services to you, or that we refer you to, or that refer you to us.
- Companies who perform essential services for us.
- Third-party organisations that conduct research, analysis, and marketing activities on our behalf
- Regulators, courts, or other public authorities
- The emergency services in the case of accident or emergency.
We will only share or exchange data with third parties with the protection of a written agreement and the ability to oversee their activities, unless information is required for regulatory reasons. We may share your information with organisations based outside the UK and / or European Union. Where this is the case, we will only do so provided that organisation complies with local data protection regulations and with a written agreement.
Where we have relationships with other organisations that process your information on our behalf, we take care to ensure they have high data security standards. We will not allow these organisations to use your personal information for unauthorised purposes.If the business is reorganised or sold to another organisation, we may transfer any personal information we hold to that organisation.
In the event that a third party may deliver all or part of the service requested by you, whilst the information you provide will be disclosed to them, it will only be used for the administration of the service provided and to maintain management information for business analysis.Our Third parties Sponsors may contact you for the purposes of direct marketing by Email marketing, post, telephone, SMS/MMS Mobile Message Marketing or Social Media Advertising.
Marketing Service Providers are companies who collect data from Data Controllers, such as ourselves, and help their clients tailor products and services which best suit your needs. They may also use your data for fraud prevention. The Marketing Services Providers we work with are strictly limited to only those organisations we have completed checks on and who will process your data in strict compliance with all laws, regulations and guidance with regard to Data Protection. We will share your data under strict licence terms with the Marketing Services Providers listed below, who like us, will use it to create products and services to help organizations better understand the likely characteristics of their customers; communicate with them more effectively; and find others like them across a range of marketing channels. Our Marketing Service Providers include:
Those third parties who would wish to send you marketing or to advertise to you will fall into the following categories:
Retail Online retail
General stores, Automotive (including dealerships and accessories), Property, Home furnishings, Home improvement, Fashion, and clothing, FMCG and Pharmaceutical, IT and home computing, and Telecoms and utilities.
Loans, credit cards, mortgages, Investments, and savings.
Home, Car, Travel, Pet, Personal and other insurances.
Holidays, HotelAirlines and Travel booking.
Health & Well-being, Call Centre and Fitness, Charities, Media & publishing companies, Leisure, Aditus (Publishers of National Geographic and Auto Express), Gaming / Gambling, Legal Services, Educational institutions, Government, Market research and Mobility Sector.
Claims Management Service Personal Injury Claims
Financial products/services Claims such as Credit / bank card charges, Unenforceable consumer credit agreements, Mis-sold PPI, Mis-sold mortgages, pensions, and investments, SERPS.
How we comply with data protection regulations
We are committed to safeguarding your personal information and we are legally obliged to use your information in line with all laws concerning the protection of personal information.
The lawful bases that we rely on for processing your information are:
- Your consent, which you can remove at any time.
- We have a contractual obligation
- We have a legal obligation
- We have a vital interest
- We need it to perform a public task or
- We have a legitimate interest
Where we process data for the purposes of surveying or marketing, including when we share information with third parties, we will typically do so under the lawful bases of your consent or legitimate interest, as detailed below:
- We use your consent to contact you by email for the purpose of marketing or surveying
- We use your consent to contact you by SMS for the purpose of marketing or surveying
- We use your consent to contact you by telephone for the purpose of marketing or surveying where your details appear on the telephone preference service (TPS)
- We use legitimate interest to contact you by telephone for the purpose of marketing or surveying provided that your details do not appear on the telephone preference service (TPS)
- We use your consent to contact you by mail for the purpose of marketing or surveying where your details appear on the mail preference service (MPS)
- We use legitimate interest to contact you by mail for the purpose of marketing or surveying provided that your details do not appear on the mail preference service (MPS)
- We use legitimate interest to profile your data
- We use legitimate interest or your consent to share information with third parties, depending on the nature of our agreement with those third parties.
- Where processing is based on legitimate interest, you have the right to object at any time using the contact details below.
- Where processing is based on consent, you have the right to withdraw your consent at any time using the contact details below.
- We may also monitor and keep records of email communications which you send to us and other communications with you in accordance with this policy and our other business interests.
We may also receive personal information indirectly, when such information is provided to us by our clients.information needed to provide you with a product or service, to satisfy legal or regulatory requirements, or where we have your consent.
We may use your data for the following purposes:
- Conducting surveys – we may contact you by email, SMS, or telephone to carry out surveys and then share your details with selected companies who want to contact you for the purposes of marketing.
- Direct Marketing – we may contact you by email, SMS, or telephone for the purposes of marketing.
- Profiling – we may profile your information to help our clients deliver marketing communication that is more relevant to you. We will never make automated decisions about you which would have a negative impact on your rights, and you have the right to request that this is stopped at any time using the contact information below.
We may also use your information to:
- communicate with you
- keep our records up to date
- process payments
- for the investigation of or prevention of crime
- for research and statistical purposes
- to disclose to regulatory bodies for the purposes of monitoring and/or enforcing our compliance with their requirements
- process job applications
- gain feedback from you
- prevent crime and meet our legal obligations
- prudentially manage our business using models and forecasts
- keep you informed of other relevant products or services that may be of interest to you where you have provided consent.
We never ask for special category data, which includes medical history, religious or political beliefs and union membership, and we will never ask for financial information.You always have the right to refuse to answer any question.
If the business is reorganised or sold to another organisation, we may transfer any personal information we hold to that organisation.
In the event that a third party may deliver all or part of the service requested by you, whilst the information you provide will be disclosed to them, it will only be used for the administration of the service provided and to maintain management information for business analysis.
How you can manage the information we hold and how we use it
Data protection regulations mean you have rights over how we hold and use the information we hold about you:
Your right to manage consents
You have the right to give your consent to us using your data for any activities we do not have another lawful basis to carry out, for example sending you marketing communications. You can withdraw consent at any time.
Your right of Access
You have the right to request access to the information we hold about you; this is called a Data Subject Access Request
Your right to know about sharing
You have the right to know who your data is shared with and why
Your right to rectification
You have the right to have your details updated if they are inaccurate and for information not required for lawful reasons to be deleted. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure
You have the right to ask us to erase your personal information.
Your right to object to processing
You have the the right to object to the processing of your personal data in certain circumstances.
Your right to restriction of processing
You have the right to have automated processing and profiling restricted. Profiling may be used to analyse or predict economic situations, health, personal preferences, interests, reliability, behaviour, location, or movements
Your right to data portability
You have the right to request that information we process by automated means is sent to you or another nominated data controller in a commonly used electronically readable format.
You are not required to pay any charge for exercising your rights. If you make a request, we will respond to you within one month.
Please do not include confidential information in e-mails or letters.
You can also complain to the ICO if you are unhappy with how we have used your data. You can contact them in writing to: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire. SK9 5AF or call their helpline on 0303 123 1113